GoTech Market is a marketplace hosting many independent merchants. Each order is fulfilled and shipped directly by the merchant you purchased from. This policy explains how shipping works.

1. Order processing

• After you place an order, you pay the merchant via DuitNow QR and upload your payment receipt.
• The merchant verifies your receipt and approves the order before preparing your items.
• Orders are typically processed within 1–3 business days after payment is approved. Processing times may vary by merchant and during peak periods or public holidays.

2. Shipping fees

• Shipping fees are set by each merchant and are shown in your cart and at checkout before you place the order.
• Because carts are limited to a single merchant, each order carries one shipping fee.

3. Delivery & tracking

• Once your order is shipped, the merchant assigns a courier and a tracking number, which appear on your order page under My Orders.
• Estimated delivery is usually 2–7 business days within Malaysia after dispatch, depending on the courier and destination. East Malaysia and remote areas may take longer.
• Delivery timelines are estimates provided by the courier and are not guaranteed.

4. Delivery address

• Please ensure your shipping address and mobile number are accurate at checkout. You can save a default address in My Profile.
• Orders returned to the merchant due to an incorrect or incomplete address may incur re-delivery charges.

5. Delays, lost or damaged parcels

• If your parcel is delayed, lost, or arrives damaged, contact the merchant first via the details on your order, or reach us at support@gotechmarket.online.
• Claims for lost or damaged parcels are subject to the courier's investigation and the merchant's assessment.

6. Contact

For shipping questions, email support@gotechmarket.online.