Items on GoTech Market are sold and fulfilled by independent merchants. Returns and refunds are handled by the merchant you purchased from, in line with the terms below.

1. Return eligibility

• You may request a return within 7 days of receiving your order, unless the merchant states a different period on the product page.
• Items must be unused, in their original condition and packaging, with any tags, accessories, and free gifts included.
• Proof of purchase (your order number) is required for all returns.

2. Non-returnable items

• Perishable goods (e.g. food and snacks), personal-care and hygiene items once opened.
• Digital goods, vouchers, and made-to-order or customised items.
• Items marked as final sale or clearance.

3. Damaged, defective or wrong items

• If you receive a damaged, defective, or incorrect item, contact the merchant within 48 hours of delivery with photos and your order number.
• Verified cases are eligible for a replacement or a full refund including shipping, at the merchant's discretion.

4. How to request a return

• Go to My Orders, open the relevant order, and contact the merchant using the details shown, or email support@gotechmarket.online.
• Do not ship items back before the merchant confirms your return request and the return address.
• Unless the item is damaged, defective, or wrong, return shipping costs are borne by the buyer.

5. Refunds

• Because payments are made by manual DuitNow transfer, approved refunds are returned by bank/e-wallet transfer to the account you provide.
• Refunds are processed within 7–14 business days after the returned item is received and inspected, or after a damaged/wrong-item claim is approved.
• Original shipping fees are non-refundable except where the return is due to a merchant error.

6. Payment not yet approved

• If your uploaded receipt is rejected or you no longer wish to proceed before the merchant approves payment, the order can be cancelled and any transferred amount arranged for refund directly with the merchant.

7. Contact

For return and refund help, email support@gotechmarket.online.